Returns & Exchanges

Learn about ZAU Perfumes return and exchange policy, including conditions, timeframes, and how to process returns.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy for unopened products.

Return Conditions

• Items must be unopened and in original packaging

• Returns must be initiated within 30 days of delivery

• Original receipt or order confirmation required

• Items must be in sellable condition

How to Return

To initiate a return, contact our customer service team at support@zauperfumes.com or call +92 300 1234567. Provide your order number and reason for return. We'll send you a return authorization number and shipping label. Package the item securely and send it back using the provided label.

Refund Process

Refunds will be processed within 5-7 business days after we receive your returned items. The refund will be issued to the original payment method.

Exchanges

We're happy to exchange items for a different size or product. Exchange requests are subject to the same conditions as returns.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Start Return Process