Help Center
Find answers to common questions about ZAU Perfumes products, orders, shipping, and more in our comprehensive help center.
Frequently Asked Questions
Here are answers to some common questions about our products and services:
Are your perfumes authentic?
Absolutely! We are an authorized retailer for all the brands we carry. Every product is 100% authentic and comes directly from the manufacturer or authorized distributors.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting our Track Your Order page.
How long does shipping take?
Standard shipping takes 3-5 business days within the US. Express shipping takes 1-2 business days. International shipping varies by location.
How do I choose the right fragrance?
Choosing the right fragrance is a personal journey. Consider your lifestyle, the occasions you'll wear it, and your personal preferences. Our detailed product descriptions and fragrance notes can help guide your decision.
What if I don't like my purchase?
We offer a 7-day return policy for unopened products. If you're not completely satisfied, you can return your purchase for a full refund or exchange.
How should I store my fragrances?
Store your fragrances in a cool, dry place away from direct sunlight. Avoid storing them in the bathroom due to humidity and temperature fluctuations.
Contact Support
Can't find what you're looking for? Our customer support team is here to help: